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Evidence Guide: SFLSOP002 - Work effectively in the floristry industry

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SFLSOP002 - Work effectively in the floristry industry

What evidence can you provide to prove your understanding of each of the following citeria?

Source and use information on employment rights and responsibilities.

  1. Identify and access current information sources on employee and employer rights and responsibilities.
  2. Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  3. Source and interpret information on national employment standards and specific employment arrangements for current role.
  4. Comply with all employment requirements.
Identify and access current information sources on employee and employer rights and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source and interpret information on national employment standards and specific employment arrangements for current role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with all employment requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work within organisational requirements.

  1. Interpret and comply with key employment policies to support organisational culture.
  2. Seek advice from supervisors and managers to ensure understanding of organisational requirements.
  3. Interpret staff rosters and provide notice of availability according to organisational procedures.
  4. Use designated lines of communication and reporting.
Interpret and comply with key employment policies to support organisational culture.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice from supervisors and managers to ensure understanding of organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret staff rosters and provide notice of availability according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use designated lines of communication and reporting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective work habits.

  1. Plan and organise daily work activities within scope of responsibility.
  2. Act promptly on instructions, information and follow procedures relevant to the task.
  3. Seek advice and direction from appropriate staff to clarify workplace instruction and information.
  4. Prioritise and complete competing tasks within designated timeframes.
Plan and organise daily work activities within scope of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act promptly on instructions, information and follow procedures relevant to the task.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice and direction from appropriate staff to clarify workplace instruction and information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise and complete competing tasks within designated timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work in a team.

  1. Cooperatively participate in work-team tasks and goals.
  2. Work within own role boundaries and recognise roles and responsibilities of other staff.
  3. Seek assistance from team members, supervisors and managers when required.
  4. Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.
  5. Encourage, acknowledge and act on constructive feedback provided by team members.
  6. Recognise, respect and accommodate cultural differences within the team.
Cooperatively participate in work-team tasks and goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work within own role boundaries and recognise roles and responsibilities of other staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from team members, supervisors and managers when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage, acknowledge and act on constructive feedback provided by team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise, respect and accommodate cultural differences within the team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source and use information on employment rights and responsibilities.

  1. Identify and access current information sources on employee and employer rights and responsibilities.
  2. Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  3. Source and interpret information on national employment standards and specific employment arrangements for current role.
  4. Comply with all employment requirements.
Identify and access current information sources on employee and employer rights and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source and interpret information on national employment standards and specific employment arrangements for current role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with all employment requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work within organisational requirements.

  1. Interpret and comply with key employment policies to support organisational culture.
  2. Seek advice from supervisors and managers to ensure understanding of organisational requirements.
  3. Interpret staff rosters and provide notice of availability according to organisational procedures.
  4. Use designated lines of communication and reporting.
Interpret and comply with key employment policies to support organisational culture.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice from supervisors and managers to ensure understanding of organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret staff rosters and provide notice of availability according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use designated lines of communication and reporting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective work habits.

  1. Plan and organise daily work activities within scope of responsibility.
  2. Act promptly on instructions, information and follow procedures relevant to the task.
  3. Seek advice and direction from appropriate staff to clarify workplace instruction and information.
  4. Prioritise and complete competing tasks within designated timeframes.
Plan and organise daily work activities within scope of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act promptly on instructions, information and follow procedures relevant to the task.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice and direction from appropriate staff to clarify workplace instruction and information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise and complete competing tasks within designated timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work in a team.

  1. Cooperatively participate in work-team tasks and goals.
  2. Work within own role boundaries and recognise roles and responsibilities of other staff.
  3. Seek assistance from team members, supervisors and managers when required.
  4. Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.
  5. Encourage, acknowledge and act on constructive feedback provided by team members.
  6. Recognise, respect and accommodate cultural differences within the team.
Cooperatively participate in work-team tasks and goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work within own role boundaries and recognise roles and responsibilities of other staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from team members, supervisors and managers when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage, acknowledge and act on constructive feedback provided by team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise, respect and accommodate cultural differences within the team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use information on employment rights and responsibilities.

1.1 Identify and access current information sources on employee and employer rights and responsibilities.

1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

1.3 Source and interpret information on national employment standards and specific employment arrangements for current role.

1.4 Comply with all employment requirements.

2. Work within organisational requirements.

2.1 Interpret and comply with key employment policies to support organisational culture.

2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements.

2.3 Interpret staff rosters and provide notice of availability according to organisational procedures.

2.4 Use designated lines of communication and reporting.

3. Use effective work habits.

3.1 Plan and organise daily work activities within scope of responsibility.

3.2 Act promptly on instructions, information and follow procedures relevant to the task.

3.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information.

3.4 Prioritise and complete competing tasks within designated timeframes.

4. Work in a team.

4.1 Cooperatively participate in work-team tasks and goals.

4.2 Work within own role boundaries and recognise roles and responsibilities of other staff.

4.3 Seek assistance from team members, supervisors and managers when required.

4.4 Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.

4.5 Encourage, acknowledge and act on constructive feedback provided by team members.

4.6 Recognise, respect and accommodate cultural differences within the team.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use information on employment rights and responsibilities.

1.1 Identify and access current information sources on employee and employer rights and responsibilities.

1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

1.3 Source and interpret information on national employment standards and specific employment arrangements for current role.

1.4 Comply with all employment requirements.

2. Work within organisational requirements.

2.1 Interpret and comply with key employment policies to support organisational culture.

2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements.

2.3 Interpret staff rosters and provide notice of availability according to organisational procedures.

2.4 Use designated lines of communication and reporting.

3. Use effective work habits.

3.1 Plan and organise daily work activities within scope of responsibility.

3.2 Act promptly on instructions, information and follow procedures relevant to the task.

3.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information.

3.4 Prioritise and complete competing tasks within designated timeframes.

4. Work in a team.

4.1 Cooperatively participate in work-team tasks and goals.

4.2 Work within own role boundaries and recognise roles and responsibilities of other staff.

4.3 Seek assistance from team members, supervisors and managers when required.

4.4 Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.

4.5 Encourage, acknowledge and act on constructive feedback provided by team members.

4.6 Recognise, respect and accommodate cultural differences within the team.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about employment rights and responsibilities from these sources:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity

staff handbooks

trade unions

source information on this range of employee and employer workplace rights and responsibilities:

Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

equal employment opportunity (EEO) provisions: rights of employees and responsibilities of employers to make merit based employment decisions

role of relevant state or territory board or commission in managing complaints

industrial awards for floristry employees

access and interpret this range of organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

terms and conditions of employment

plan and organise daily work activities and work effectively as a team member across four three hour work, training or assessment periods which must be used to combine assessment of this unit with SFLSOP or SFLDEC coded units.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on employment rights and responsibilities as specified in the performance evidence

basic aspects of employment related laws covering rights and responsibilities of employees and employers as specified in the performance evidence

basic aspects of industrial awards for floristry employees

primary functions of trade unions for floristry employees

organisational policies and procedures that relate to general work practices as specified in the performance evidence

typical terms and conditions of employment for floristry businesses

general role boundaries and responsibilities for key floristry industry staff:

floristry assistants

florists and senior florists

supervisors and managers within retail floristry shops, studios and online businesses

basic principles of positive teamwork.